What time is check-in?
Guaranteed check-in is at 3.00pm on the day of arrival. Early check-in subject to availability and incurs a £20 charge. If a guest expects to arrive after midnight, we would appreciate it if you could let our reception team know via phone on +44 (0)28 9600 1680.
What time is check-out?
Check-out is 11.00 am on the day of departure. Late Check-out’s are subject to availability and incur a £20 per hour charge, up to a maximum of 2 hours. If you plan to avail of a late check-out, please arrange with our reception team during your stay.
Does the hotel offer baggage storage?
Yes, we can provide luggage storage before check-in or after check-out. This space is limited, therefore the service is available on a first-come-first-serve basis and cannot be guaranteed. There is a small fee of £1.00 per bag. This is a charitable donation which is donated to our nominated charity: Northern Ireland Air Ambulance.
Does the hotel offer free WiFi?
Yes, complimentary WiFi is available throughout all public areas within the hotel and also within all guest bedrooms.
Is there a laundry service available?
Yes, we partner with Churchills who offer a same-day laundry service. Please note that additional charges are applicable.
What do I do if I accidentally left some items in the hotel?
Please contact the hotel as soon as possible by phone +44 (0)28 9600 1680 or email firstname.lastname@example.org and provide details of the items left behind and also your reservation details (date you stayed at the hotel and the name the room was booked under). Please be advised we do not arrange for mailing of any items that are left at the hotel. Items can be collected directly from the hotel or we can recommend a courier service.
Are pets permitted in the hotel?
No, pets are not allowed in the hotel, with the exception of guide and assistance animals.
Is the hotel reception desk open 24 hours a day?
Yes, our reception desk is staffed 24 hours a day.
What is the hotel’s smoking policy?
At Maldron Hotel Belfast City, we operate a strictly no smoking policy throughout the entire hotel. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.
Is the hotel accessible?
Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.
Do you sell gift vouchers?
Yes, gift vouchers are available to purchase at the hotel reception desk or online. Gift vouchers can be used in all Maldron Hotels, in our sister brand, Clayton Hotels and selected partner hotels, The Gibson Hotel, The Belvedere Hotel and Hotel 7, meaning a choice of over 40 hotels in Ireland and the UK.
Do you provide printing facilities for boarding passes?
Yes, our reception team can assist with printing your boarding pass.
Does the hotel offer currency exchange?
No, however, there are a number of banks located within walking distance of the hotel, who offer currency exchange. Simply ask our reception team and they’re happy to provide you with the right directions.
Do you supply travel adapters?
Yes, travel adapters can be purchased from the vending machines located on the 1st floor of the hotel. All items within the vending machines are subject to availability.
Does the hotel offer gym or spa facilities on-site?
No, Maldron Hotel Belfast City does not offer gym or spa facilities. However, there is a Club Vitae available at our sister property – Clayton Hotel Belfast – less than a 10-minute walk from our hotel. Our guests can avail of discounted daily access rates on their arrival.