Hotel FAQs

Frequently Asked Questions

• General Hotel Information

  What time is check-in?

  Guaranteed check-in is at 3.00pm on the day of arrival. Early check-in subject to availability and incurs a £20 charge. If a guest expects to arrive after midnight, we would appreciate it if you could let our reception team know via phone on +44 (0)28 9600 1680.

  What time is check-out?

  Check-out is 11.00 am on the day of departure. Late Check-out’s are subject to availability and incur a £20 per hour charge, up to a maximum of 2 hours. If you plan to avail of a late check-out, please arrange with our reception team during your stay.

  Does the hotel offer baggage storage?

  Yes, we can provide luggage storage before check-in or after check-out. This space is limited, therefore the service is available on a first-come-first-serve basis and cannot be guaranteed. There is a small fee of £1.00 per bag. This is a charitable donation which is donated to our nominated charity: Northern Ireland Air Ambulance.

  Does the hotel offer free WiFi?

  Yes, complimentary WiFi is available throughout all public areas within the hotel and also within all guest bedrooms.

  Is there a laundry service available?

  Yes, we partner with Churchills who offer a same-day laundry service. Please note that additional charges are applicable.

  What do I do if I accidentally left some items in the hotel?

  Please contact the hotel as soon as possible by phone +44 (0)28 9600 1680 or email info.belfastcity@maldronhotels.com and provide details of the items left behind and also your reservation details (date you stayed at the hotel and the name the room was booked under). Please be advised we do not arrange for mailing of any items that are left at the hotel. Items can be collected directly from the hotel or we can recommend a courier service.

  Are pets permitted in the hotel?

  No, pets are not allowed in the hotel, with the exception of guide and assistance animals.

  Is the hotel reception desk open 24 hours a day?

  Yes, our reception desk is staffed 24 hours a day.

  What is the hotel’s smoking policy?

  At Maldron Hotel Belfast City, we operate a strictly no smoking policy throughout the entire hotel. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility

  Do you sell gift vouchers?

  Yes, gift vouchers are available to purchase at the hotel reception desk or online. Gift vouchers can be used in all Maldron Hotels, in our sister brand, Clayton Hotels and selected partner hotels, The Gibson Hotel, The Belvedere Hotel and Hotel 7, meaning a choice of over 40 hotels in Ireland and the UK.

  Do you provide printing facilities for boarding passes?

  Yes, our reception team can assist with printing your boarding pass.

  Does the hotel offer currency exchange?

  No, however, there are a number of banks located within walking distance of the hotel, who offer currency exchange. Simply ask our reception team and they’re happy to provide you with the right directions.

  Do you supply travel adapters?

  Yes, travel adapters can be purchased from the vending machines located on the 1st floor of the hotel. All items within the vending machines are subject to availability.

  Does the hotel offer gym or spa facilities on-site?

  No, Maldron Hotel Belfast City does not offer gym or spa facilities. However, there is a Club Vitae available at our sister property – Clayton Hotel Belfast – less than a 10-minute walk from our hotel. Our guests can avail of discounted daily access rates on their arrival.

• Location & Parking

  Where exactly is the hotel located in Belfast city centre?

  Maldron Hotel Belfast City is located right in the heart of Belfast city centre, on Brunswick Street, providing the perfect base for guests who are looking for stylish and comfortable accommodation with all that Belfast city has to offer at their doorstep.

  How far are Belfast International Airport and Belfast City Airport from the hotel?

  Belfast International Airport is approx. a 30 to 35 minutes’ drive from Maldron Hotel Belfast City and George Best’s City Airport is less than a 15-minute drive away.

  Are there any shopping areas nearby?

  Yes, we are located in the heart of Belfast city, within walking distance of both Victoria Square and Castle Court Shopping centre.

  How close are public transport links to the hotel?

  Maldron Hotel Belfast City is centrally located in Belfast City with transport links at the doorstep. We are located directly across the road from Great Victoria Street train station and the Europa Bus Centre and a 10-minute walk from Lanyon Place train station.

  What is there to see and do around the hotel?

  There is loads to do and see around the city and Maldron Hotel Belfast City has a great location in Belfast City with Victoria Shopping Centre, The Grand Opera House and Belfast City Hall only a minute’s walk away. We are also the perfect base to visit nearby top attractions, including Titanic Belfast, Cathedral Quarter and Queen’s University, all of which are within close proximity. For more information or inspiration on top attractions within the city, visit our Explore Belfast City page.

  Is there a car rental station near the hotel?

  Yes, Enterprise Rent-A-Car is the closest provider and they are located on Cormac Street which is less than a 10-minute walk from the hotel.

  Is there on-site parking available?

  No, the hotel does not provide on-site parking. However, guests can park their cars at the Great Northern car park located on Hope Street, just a 2-minute walk from the hotel. Our guests can avail of a discounted car parking rate. Please note that the discounted rate is not applicable to parking payments made at the automatic pay stations and tickets must be validated at the hotel reception when leaving the car park.

• Rooms & Amenities

  What room types does the hotel offer?

  Maldron Hotel Belfast City boasts 237 comfortable and spacious hotel rooms. Depending on your needs, you can choose between 4 different room types, including Deluxe Double Rooms, Deluxe Twin Rooms, Deluxe Family Rooms and Executive King Rooms. We also have 21 Interconnecting bedrooms available. Please check availability with our reception team via email res.belfastcity@maldronhotels.com or phone +44 (0)28 9600 1680.

  Are there wheelchair accessible rooms available?

  Yes, Maldron Hotel Belfast City offers 12 fully accessible rooms. These rooms are available as interconnecting suites and have fully adapted bathrooms for ease of use. Located in close proximity to the lift and with ample space, they are perfect for movement within the room. Please ensure to request at the time of booking.

  Are there family rooms available?

  Yes, Maldron Hotel Belfast City offers 11 family rooms. All of our family rooms accommodate either 2 adults and 1 child or 2 adults and 2 children under the age of 12 years. We also offer Interconnecting rooms, ideal for families with older children, offering extra space and privacy. Our interconnecting rooms can accommodate up to 2 adults and 3 children. The adjoining rooms have a double bed and the second room has a double and single bed.

  Can I get a cot or camp bed in my room?

  Yes, cots can be provided, subject to availability. We would recommend guests request the use of a cot at the time of making their reservation to avoid disappointment. We do not provide camp beds.

  Are the hotel rooms air-conditioned?

  Yes, air-conditioning is available throughout the hotel and each guest bedroom has self-control air-conditioning.

  Do the bathrooms have a shower or a bath?

  Our family rooms have a bath, all other rooms including our executive bedrooms have dual function showers. Our fully accessible bedrooms offer a free-standing shower with the addition of a seat for ease of use.

  Does the hotel offer wake-up calls?

  Yes, wake-up calls can be pre-arranged with reception.

  What amenities are available in the bedroom?

  All of our bedrooms are equipped with a hairdryer, tea and coffee making facilities, an iron and ironing board, flatscreen TV, in-room safe, essential toiletries and complimentary WiFi.

  Our Executive Suites pose an upgraded experience for our guests and offer the aforementioned amenities including pillow top super king-sized beds, fluffy bathrobes and slippers, a Bewley’s Espresso coffee machine, SKY TV package, bottled water, luxury toiletries and a complimentary morning newspaper delivery.

• Dining

  What dining options are available at the hotel?

  Our Grain & Grill bar and restaurant is open 7 days a week serving great quality food at reasonable prices from breakfast right through to lunch and dinner. On weekends, guests can enjoy our special weekend Brunch Menu.

  Does the hotel offer breakfast?

  Yes, we are renowned for a great selection of breakfast options available each morning. Choose from traditional grilled breakfast items, freshly prepared fruits, cereals and grains, smoothies, eggs as well as healthier and nutritious options to kickstart your morning. Breakfast is served 7 days a week in our Grain & Grill restaurant, Monday to Friday from 7.00am to 9.30am and weekends and bank holidays from 7.30am to 10.30am.

  Breakfast can be purchased at a discounted rate of £15 per person on check-in and up until 11.00pm the night before. Breakfast purchased on the day is £17 per person.

  What are the opening times of the Grain & Grill?

  Lunch is served at our Grain & Grill restaurant daily from 12.00pm to 5.00pm. Dinner is served daily between 5.00pm and 9.30pm.

  Does the restaurant cater food for allergies?

  Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements and our kitchen team will be delighted to assist. We also have a variety of gluten-free menu options, including a gluten-free section at breakfast.

  Does Gain & Grill offer a dedicated kid’s menu?

  Yes, our Grain & Grill restaurant features a “Young Diners” menu for children aged 12 and under.

  Is there a reservation for dinner required?

  No, a dining reservation is in general not required. However, we advise you to reserve your table to avoid disappointment. To book, please contact our team on +44 (0)28 9600 1680.

  Do you cater for large groups? Can I book a private dining space for a special occasion?

  Yes, we can cater for large groups, however, we cannot provide a private dining space. For more information or to book, please contact our events team on meetings.belfastcity@maldronhotels.com or call +44 (0)28 9600 1680.

• Meetings & Events

  Are there meeting and event room facilities available at the hotel?

  Yes, we have 4 beautifully decorated state of the art meeting rooms available. Your delegates will be inspired not only by the comfort but by the healthy ‘think breaks’ we are delighted to offer at Maldron Hotel Belfast City.

  Does the hotel facilitate conferences?

  Yes, we can accommodate conferences with a maximum of 90 delegates. For more information please contact our meetings team via phone on +44 (0)28 9600 1680 or email meetings.belfastcity@maldronhotels.com.

  How many people do your meeting rooms accommodate?

  Our meeting room capacities vary depending on your set up requirements. We can accommodate from 2 to 90 delegates.

  Please note our capacities have been greatly reduced with the introduction of social distancing requirements.

  What equipment is included in the meeting rooms?

  All our meeting rooms are equipped with standard presentation facilities (LCD projector and screen), flipcharts, water, mints, pads and pencils. In addition, our meeting rooms have floor to ceiling windows and black-out blinds. Free WiFi will be provided complimentary in all meeting rooms.

  Are there food and beverage options available?

  Yes, we offer an extensive array of morning breaks, lunch options and afternoon pick me ups. For more information, please contact our meetings team via phone on +44 (0)28 9600 1680 or email meetings.belfastcity@maldronhotels.com.

  Do you have corporate rates available?

  Yes, we offer corporate rates. For more information or to discuss a reduced corporate rate, please contact our meetings team via phone on +44 (0)28 9600 1680 or email our Sales & Marketing Manager: aboston@maldronhotels.com.

• Booking & Cancellation

  What is Make It Maldron and how do I sign up?

  Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

  What is the best way to make a reservation?

  The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +44 (0)28 9600 1680 or email res.belfastcity@maldronhotels.com.

  What should I do if I haven’t received a booking confirmation?

  If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team via phone on +44 (0)28 9600 1680 or email res.belfastcity@maldronhotels.com and they’re happy to re-issue a new confirmation to you immediately.

  What payment methods does the hotel accept?

  At Maldron Hotel Belfast City, we accept cash and card both contactless and chip and pin. If paying by cash, we will require photographic ID.

  What is the hotel’s credit/debit card policy?

  When booking online or via phone, a valid credit or debit card will be required to make a booking. This card is used to guarantee the booking only. An alternative card can be used to make payment at the hotel. If you do not have a credit or debit card to guarantee your booking, we will require a £200 deposit. This deposit will be refunded on check-out.

  What age are children for the purpose of hotel packages?

  For the purposes of hotel packages, a child is noted as being between the ages of 3 and 12.

  How do I make a group or multiple room booking?

  Multiple room bookings, up to a maximum of 10 rooms can be made on our hotel website. For bookings requiring more than 10 rooms, we would recommend you contact our reservations department by phone at +44 (0)28 9600 1680 or via email on: groups.belfastcity@maldronhotels.com.

  Are there any age restrictions when booking a hotel room?

  One guest in each room must be over 18 years of age. All under 18s must be accompanied by a guardian or parent.

  Can I show up at the hotel without a booking?

  Yes, we can accept walk-in bookings, subject to room availability. We will require photographic ID to be presented and either a £200 deposit or a credit card to guarantee the booking. Full payment will also be required on arrival.

  Can I extend my stay?

  Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost.

  How can I amend or cancel my booking?

  If you booked on our website, you can amend or cancel your booking online by clicking the ‘Manage Booking’ at the top of our website. To access this section of the website your will need your confirmation number. Alternatively, you can also contact our reservations department on +44 (0)28 9600 1680 or email res.belfastcity@maldronhotels.com.

  What is the cancellation policy?

  Maldron Hotel Belfast City offers a free cancellation up to 2pm the day prior to arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

  What does the “no-show” policy entail?

  If a guest makes a reservation and fails to show up and doesn’t cancel the reservation successfully then we will take payment for the first night’s stay from the credit or debit card provided at the time of booking. If your booking is advance purchase, the total amount will be non-refundable and you will incur a 100% penalty charge for the entire duration of your stay.

  How can I cancel my reservation if I booked via a third-party website?

  As we cannot make any amendments or cancellations to bookings made via a third-party website, you will need to contact the customer service department of the third-party website. Please note that they have their own cancellation policies, so please refer to your confirmation email.

  Are there any overnight stay offers available?

  We have a number of different overnight stay offers available. For example, our Titanic Package includes an overnight stay in one of our deluxe rooms including breakfast and tickets to the Titanic Exhibition and the SS Nomadic.