What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
No, the Stay and Spend Scheme is only applicable to Hotels located within the Republic of Ireland.
What is the best way to make a reservation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +44 (0)28 9600 1680 or email email@example.com.
What should I do if I haven’t received a booking confirmation?
If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team via phone on +44 (0)28 9600 1680 or email firstname.lastname@example.org and they’re happy to re-issue a new confirmation to you immediately.
What payment methods does the hotel accept?
At Maldron Hotel Belfast City, we accept cash and card both contactless and chip and pin. If paying by cash, we will require photographic ID.
What is the hotel’s credit/debit card policy?
When booking online or via phone, a valid credit or debit card will be required to make a booking. This card is used to guarantee the booking only. An alternative card can be used to make payment at the hotel. If you do not have a credit or debit card to guarantee your booking, we will require a £200 deposit. This deposit will be refunded on check-out.
What age are children for the purpose of hotel packages?
For the purposes of hotel packages, a child is noted as being between the ages of 3 and 12.
How do I make a group or multiple room booking?
Multiple room bookings, up to a maximum of 10 rooms can be made on our hotel website. For bookings requiring more than 10 rooms, we would recommend you contact our reservations department by phone at +44 (0)28 9600 1680.
Are there any age restrictions when booking a hotel room?
One guest in each room must be over 18 years of age. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, we can accept walk-in bookings, subject to room availability. We will require photographic ID to be presented and either a £200 deposit or a credit card to guarantee the booking. Full payment will also be required on arrival.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost.
How can I amend or cancel my booking?
If you booked on our website, you can amend or cancel your booking online by clicking the ‘manage booking’ at the top of our website. To access this section of the website your will need your confirmation number. Alternatively, you can also contact our reservations department on +44 (0)28 9600 1680 or email email@example.com.
What is the cancellation policy?
Maldron Hotel Belfast City offers a free cancellation up to 2pm the day prior to arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
What does the “no-show” policy entail?
If a guest makes a reservation and fails to show up and doesn’t cancel the reservation successfully then we will take payment for the first night’s stay from the credit or debit card provided at the time of booking. If your booking is advance purchase, the total amount will be non-refundable and you will incur a 100% penalty charge for the entire duration of your stay.
How can I cancel my reservation if I booked via a third-party website?
As we cannot make any amendments or cancellations to bookings made via a third-party website, you will need to contact the customer service department of the third-party website. Please note that they have their own cancellation policies, so please refer to your confirmation email.
Are there any overnight stay offers available?
We have a number of different overnight stay offers available. For example, our Titanic Package includes an overnight stay in one of our deluxe rooms including breakfast and tickets to the Titanic Exhibition and the SS Nomadic.